I led a project to redesign and rewrite the The University of Sydney’s Student IT support website to make it easier for students to access information about the technology services available. I redesigned the information architecture and homepage, rewrote support documentation (which involved researching and testing instructions as well as creating a style guide), and implemented the communications and marketing plan for the launch of the new website. The project led to an increase in students “self-serving” as support information for common topics (e.g. resetting account passwords and accessing wifi) was easier to find, which meant a decrease in unnecessary calls to the IT call centre.
- Information Architecture (AI) design
- Copywriting (print and online)
- Technical writing
- Graphic design (website graphics + print collateral)
- Marketing and communications plan